| Defacto has been creating new module software for Sage since 1992 and has always sought to avoid the “Ivory Tower Development Syndrome”. Therefore during all new product development Defacto works with reseller and prospective end-user partners in the design and prototyping phases to ensure that real-life solutions are created. |  |
Working Together..
| As part of the new product introduction process, Defacto seeks two or three key end-user sites for the first installations. Being a test-site can be a doubled-edged sword. The first field trials of the software inevitably uncover omissions in functionality and minor defects and also generate ideas for additional functionality. Although this can sometimes have an element of inconvenience, the process is managed carefully to avoid any disruption to the end-user business. On the positive side, the test site is able to directly influence the final product features and often gain advantages from working closely with the design and release team. |
At all times the emphasis is on team-work to ensure that the end-user receives the best software solution possible. Preferential maintenance and modification rates also form part of the Early Adopter programme benefits.