Defacto offers support cover for every module and every bespoke project it ships, subject to the life of the underlying Sage product.
Sage has announced the End of Life for its Line 500 and Sage 1000 products and Defacto is working with its Sage Partners to provide a support plan tailored to each end user and aligned to ensuring the end user is successful in migrating from the Sage product and our product before that end of life.
Software support which is usually organized through the Sage Partner network provides the Sage Partner with the services and tools necessary to support the end user business.
We provide in depth technical advice on the features of the bespoke system and we will help you try to resolve operating difficulties. You will often be able to work directly with the developer or developers who create the bespoke modifications.
Support is available to clients via our Help Desk from Monday to Friday 10.00 to 16.00, excluding statutory holidays and our Christmas shutdown.
Defacto customers also benefit from access to a dedicated client bespoke support website:
- Call Logging and Information Request
- Bespoke Specification Documentation
- Latest User Guide downloads
- Latest bespoke release downloads
- FTP site
