Defacto offers support cover for every module it ships.
We provide technical advice on product use and we will help you try to resolve operating difficulties. Our team of application and systems specialists is in trained in the complete Defacto portfolio.
Support is available to clients via our Help Desk from Monday to Friday 09.00 to 17.00, excluding statutory holidays.
Software maintenance which is also organized through the Sage Partner network provides the Sage Partner with the services and tools necessary to support the end user business.
As part of the maintenance process we will issue service packs as necessary which will includes remedies and minor enhancements. These updates include all current legislation changes and business can also benefit from major enhancements which introduce exciting new functionality.
We also warrant modular software upgrades to the latest version of Sage Line 500 and Line 200 subject to licensing and installation requirements so you can be sure your investment in Defacto software is protected.
Defacto customers also benefit from access to a dedicated client support website:
