It is the ambition of Defacto Solutions Limited to understand, define, agree and meet and exceed the expectations of our customers the first and every time we do business.

We will achieve this in a commercial and profitable yet competitive fashion through our team of professional staff.

We implement a programme of training for our staff to ensure we make best use of the latest techniques; we endeavour to provide our team with the best and most appropriate tools.

Where we use external agents to conduct work for us, we seek to ensure that such agents provide correctly trained resources to perform the task and deliver a result consistent with our own expected standards.

We will continually review our systems and procedures with regard to finding ways of improving the products and services we offer to our customers.