Support

One of Robyn Storey's primary roles at Defacto is managing the support contracts with our reseller partners.

Defacto offers support cover for every module and every bespoke project it ships.

Software support which is usually organized through the Sage Partner network provides the Sage Partner with the services and tools necessary to support the end user business.

We provide technical advice on product use and we will help you try to resolve operating difficulties. Our team of application and systems specialists is in trained in the complete Defacto portfolio.

 
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Support is available to clients via our Help Desk from Monday to Friday 10.00 to 16.00, excluding statutory holidays.

Defacto customers also benefit from access to a dedicated client support website:

  • Sales material downloads
  • Call Logging and Information Request
  • Current product documentation
  • Latest User Guide downloads
  • Latest release downloads
  • FTP site



Company Updates

Defacto is ready for GDPR, some may not be!

We attended the Sage Enterprise Management Partner Summit in Seville in May and met with Sage community partners discussing latest news and discussion with key Sage personnel. There was great interest in the Fusion Capture ad DefCapture warehouse management solutions > http://bit.ly/defcapture

We can confirm our ongoing support for all our Sage 1000 and Sage Line 500 offerings into the 2020’s. Defacto backs (in line with) Sage Customer for Life > http://bit.ly/2ImT4Mx

Defacto has completed testing of the new releases of Zebra Android based mobile scanner terminals and approved the devices for use with its warehouse management and bar coding products - DefCapture for Sage 1000 and Sage Line 1000 and Fusion Capture for Sage Enterprise Management > http://bit.ly/defcapture

Defacto Solutions Limited wishes The Duke and Duchess of Sussex every happiness for their future

Partners

Latest News

21 May 2018 / Alec Willis
21 May 2018 / Alec Willis
21 May 2018 / Alec Willis

Contact Us

Address:
Defacto House
Orix Corner
631 Chesterfield Road
Sheffield
S8 0RX
United Kingdom
Phone:
+44 (0) 114 255 8599
Fax:
+44 (0) 114 229 0917
E-mail:
def_info@defactosolutions.co.uk