Support

One of Robyn Storey's primary roles at Defacto is managing the support contracts with our reseller partners.

Defacto offers support cover for every module and every bespoke project it ships.

Software support which is usually organized through the Sage Partner network provides the Sage Partner with the services and tools necessary to support the end user business.

We provide technical advice on product use and we will help you try to resolve operating difficulties. Our team of application and systems specialists is in trained in the complete Defacto portfolio.

 
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Support is available to clients via our Help Desk from Monday to Friday 10.00 to 16.00, excluding statutory holidays.

Defacto customers also benefit from access to a dedicated client support website:

  • Sales material downloads
  • Call Logging and Information Request
  • Current product documentation
  • Latest User Guide downloads
  • Latest release downloads
  • FTP site



Company Updates

Cost Effective Bar coded data capture straight into Sage. Scan bar-coded transactions on wireless hand-held devices on-line in real time or off-line. DefCapture offers solutions for all bar coding needs such as scanning a single goods receipts right up to a full Warehouse Management system with location control, guided and min-max zone picking and full batch and lot tracking > http://bit.ly/2M8mXOn

Take Sage on the road for Proof of Delivery, Van Sales, Field Service Activity Recording including load planning, vehicle check, load check, delivery POD, sales and invoicing, in the field testing and results gathering and expenses and travel monitoring > http://bit.ly/2KbuhLw

Defacto offers support cover for every module and every bespoke project it ships > http://bit.ly/2OzURwW

The Defacto Quality Management module provides the means by which an organisation can analyse and manage its performance across its range of activities > https://goo.gl/SGFpVU

Dashboards from Defacto provides a means of visualising Business Intelligence from the comprehensive knowledge of all of the factors that affect business contained within the Sage database > http://bit.ly/2I7f5ht

Partners

Latest News

21 May 2018 / Alec Willis
21 May 2018 / Alec Willis
21 May 2018 / Alec Willis

Contact Us

Address:
Defacto House
Orix Corner
631 Chesterfield Road
Sheffield
S8 0RX
United Kingdom
Phone:
+44 (0) 114 255 8599
Fax:
+44 (0) 114 229 0917
E-mail:
def_info@defactosolutions.co.uk