One of Jane Rhodes primary roles at Defacto is managing the support contracts with our reseller partners.

Defacto offers support cover for every module and every bespoke project it ships, subject to the life of the underlying Sage product.

Sage has announced the End of Life for its Line 500 and Sage 1000 products and Defacto is working with its Sage Partners to provide a support plan tailored to each end user and aligned to ensure the end user is successful in migrating from the Sage product and our product before that end of life.

Software support which is usually organized through the Sage Partner network provides the Sage Partner with the services and tools necessary to support the end user business.

We provide technical advice on product use and we will help you try to resolve operating difficulties. Our team of application and systems specialists is trained in the complete Defacto portfolio.

Support is available to clients via our Help Desk from Monday to Friday 10.00 to 16.00, excluding statutory holidays and our Christmas shutdown.

Defacto customers also benefit from access to a dedicated client support website:

• Sales material downloads
• Call Logging and Information Request
• Current product documentation
• Latest User Guide downloads
• Latest release downloads
• FTP site