Services

Early Adopters

Defacto has been creating new module software for Sage since 1992 and has always sought to avoid the “Ivory Tower Development Syndrome”. Therefore during all new product development Defacto works with reseller and prospective end-user partners in the design and prototyping phases to ensure that real-life solutions are created.

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Working Together..

 

As part of the new product introduction process, Defacto seeks two or three key end-user sites for the first installations. Being a test-site can be a doubled-edged sword. The first field trials of the software inevitably uncover omissions in functionality and minor defects and also generate ideas for additional functionality. Although this can sometimes have an element of inconvenience, the process is managed carefully to avoid any disruption to the end-user business. On the positive side, the test site is able to directly influence the final product features and often gain advantages from working closely with the design and release team.

At all times the emphasis is on team-work to ensure that the end-user receives the best software solution possible. Preferential maintenance and modification rates also form part of the Early Adopter programme benefits.

Development

With around 150 years combined experience of creating and maintaining Sage solutions, our developers have an in depth understanding of the Sage modules and the development processes.

We have produced more than twenty modular products since Defacto was established in 1991 and we specialize in providing add-on functionality for Sage X3, Sage 1000 and Line 500 in specific areas.

Some of the modules we have written have been adopted by Sage and we continue to work closely with Sage to improve the range and diversity of their Enterprise solutions.

As an accredited Sage Developer we produce fully compatible modular add-ons for the Sage top-end range of products using the same tools, libraries and systems in use at Sage.

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Our products are supplied with a maintenance warranty and a and support agreement which means they are guaranteed to follow the Sage road map and support forthcoming projects so you can be sure our modular products will extend into your future plans.

We support the main strategic platforms on which Sage products are offered and we provide service packs to match Sage releases, the operating system and database upgrades as they become available.

Check out the Products section of our web site to see some of our best sellers.

Our team of developers have experience working with Unix and Windows platforms and wide ranging skills including C and C# programming, the Windows .NET architecture, HTML, Java and ASP Web development, Database design, optimization and management and the Microsoft Office and Back Office products.

We are therefore able to select the best architecture for software solutions and choose optimum development tools to suite every requirement.

We develop both modular software and custom solutions and we are happy to discuss requirements with you.

Maintenance

Defacto offers renewable product maintenance cover for every module and every bespoke project it ships, for the lifetime of the solution.   This includes legacy Sage solutions on extended support.  We guarantee to support the "Sage for Life!" premise.

For our modular software, business can also benefit from major enhancements which introduce exciting new functionality.

Software maintenance, which is usually organized through the Sage Partner network, provides the Sage Partner with the services and tools necessary to support the end user business.

Technical advice and assistance is included as well as software management.

As part of the maintenance process we will issue service packs as necessary which will include remedies and minor enhancements.

Updates also include all current legal and fiscal changes.

We also provide warranties to upgrade modular software to the latest version of Sage ERP X3, Sage ERP 1000 and Sage Line 500 subject to commercial terms, licensing and installation requirements so you can be sure your investment in Defacto software is protected.

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Support

One of Robyn Storey's primary roles at Defacto is managing the support contracts with our reseller partners.

Defacto offers support cover for every module and every bespoke project it ships.

Software support which is usually organized through the Sage Partner network provides the Sage Partner with the services and tools necessary to support the end user business.

We provide technical advice on product use and we will help you try to resolve operating difficulties. Our team of application and systems specialists is in trained in the complete Defacto portfolio.

 
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Support is available to clients via our Help Desk from Monday to Friday 10.00 to 16.00, excluding statutory holidays.

Defacto customers also benefit from access to a dedicated client support website:

  • Sales material downloads
  • Call Logging and Information Request
  • Current product documentation
  • Latest User Guide downloads
  • Latest release downloads
  • FTP site



Modular Solutions

Extend the Corporate DNA

With around 150 years’ experience of creating and maintaining Sage solutions our developers have an in depth understanding of the Sage modules and the development process.

 

We have produced around twenty modular products during the last fourteen years and we specialize in providing add-on functionality for Sage X3, Sage 1000 and Sage Line 500  in specific areas.

Some of the modules we have written have been adopted by Sage and we continue to work closely with Sage to improve the range and diversity of their Enterprise solutions.

Our products are supplied with a warranty under maintenance and support agreement which means they are guaranteed to follow the Sage road map and support forthcoming projects so you can be sure our modular products will extend into your future plans.

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We support the main strategic platforms on which Sage is offered and we have Sage ERP X3 v6 and v7, Sage 1000 v3 and v4 and Line 500 Version 6.0 and 7.1 modules available.  We also support legacy extended support versions of Sage going back to the mid 1990's.

Check out the Products section of our web site to see some of our best sellers…

Alec Willis, Managing Director of Defacto Solutions, spent five years with the Development Division of Tetra pioneering the early manufacturing modules for Line 500 before leaving to set-up Defacto. He has a rich history of product development working for CAD Centre, Tektronix and Davy Corporation. He also worked in producing Uniplan for ICL, one of the first PC based accounting and manufacturing business systems packages. He is a Microsoft Certified Developer and Systems Engineering.

Partners

Latest News

21 May 2018 / Alec Willis
21 May 2018 / Alec Willis
21 May 2018 / Alec Willis

Contact Us

Address:
Defacto House
Orix Corner
631 Chesterfield Road
Sheffield
S8 0RX
United Kingdom
Phone:
+44 (0) 114 255 8599
Fax:
+44 (0) 114 229 0917
E-mail:
def_info@defactosolutions.co.uk