Support

Sage Modules

Defacto offers support cover for every module it ships.

We provide technical advice on product use and we will help you try to resolve operating difficulties. Our team of application and systems specialists is trained in the complete Defacto portfolio.

Support is available to clients via our Help Desk from Monday to Friday 10.00 to 16.00, excluding statutory holidays.

Software maintenance which is also organized through the Sage Partner network provides the Sage Partner with the services and tools necessary to support the end user business.

As part of the maintenance process we will issue service packs as necessary which will include remedies and minor enhancements. These updates include all current legislation changes and businesses can also benefit from major enhancements which introduce exciting new functionality.

We also warrant modular software upgrades to the latest version of Sage Line 500 and Sage 1000 subject to licensing and installation requirements so you can be sure your investment in Defacto software is protected.

Defacto customers also benefit from access to a dedicated client support website:

  • Sales material downloads
  • Call Logging and Information Request
  • Current product documentation
  • Latest User Guide downloads
  • Latest release downloads
  • FTP site

Sage Bespoke

Defacto offers support cover for every bespoke project it ships.

Software support which is usually organized through the Sage Partner network provides the Sage Partner with the services and tools necessary to support the end user business.

We provide in depth technical advice on the features of the bespoke system and we will help you try to resolve operating difficulties. You will often be able to work directly with the developer or developers who create the bespoke modifications.

Support is available to clients via our Help Desk from Monday to Friday 10.00 to 16.00, excluding statutory holidays.

Defacto customers also benefit from access to a dedicated client bespoke support website:

  • Call Logging and Information Request
  • Bespoke Specification Documentation
  • Latest User Guide downloads
  • Latest bespoke release downloads
  • FTP site

Company Updates

Defacto is ready for GDPR, some may not be!

We attended the Sage Enterprise Management Partner Summit in Seville in May and met with Sage community partners discussing latest news and discussion with key Sage personnel. There was great interest in the Fusion Capture ad DefCapture warehouse management solutions > http://bit.ly/defcapture

We can confirm our ongoing support for all our Sage 1000 and Sage Line 500 offerings into the 2020’s. Defacto backs (in line with) Sage Customer for Life > http://bit.ly/2ImT4Mx

Defacto has completed testing of the new releases of Zebra Android based mobile scanner terminals and approved the devices for use with its warehouse management and bar coding products - DefCapture for Sage 1000 and Sage Line 1000 and Fusion Capture for Sage Enterprise Management > http://bit.ly/defcapture

Defacto Solutions Limited wishes The Duke and Duchess of Sussex every happiness for their future

Partners

Latest News

21 May 2018 / Alec Willis
21 May 2018 / Alec Willis
21 May 2018 / Alec Willis

Contact Us

Address:
Defacto House
Orix Corner
631 Chesterfield Road
Sheffield
S8 0RX
United Kingdom
Phone:
+44 (0) 114 255 8599
Fax:
+44 (0) 114 229 0917
E-mail:
def_info@defactosolutions.co.uk