Following the announcement from Sage of the End of Life for its Line 500 and Sage 1000 products on 31 December 2024, these products have moved to extended life support.   This means that these Sage products can continue to be used with a Licence to Use but there will be no updates, legal or fiscal changes, bug fixes or help desk support and there will be increased security risks.

Defacto has continued to offer full support since 31 December 2024 for its products which run on Line 500 and Sage 1000.   This does not include support for the underlying Sage product nor for any third part-addons which our products may use.

Defacto is working with its Sage Partners to provide a plan tailored to each end user and aligned to ensuring the end user is successful in migrating from the Sage product and our products in good time and before the Sage end of life. 

From 1 January 2026 Defacto has been offering a Licence to Use facility to allow end users of the Defacto products to acquire a licence to run their Defacto products to 31 December 2029.   This means end users can plan their migration while secure in the knowledge that their Defacto products will continue to be licenced until the Sage End of Life of 31 December 2029.  The Licence to Use facility offers a lower cost and is suitable for customers who no longer make use of the services of the Defacto Help Desk. 

The uptake of the Defacto Licence to Use facility has been overwhelming meaning many of our end users are now enjoying a lower cost for their remaining time on Sage 1000.

Defacto is planning to have completed the migration of most sites to the Licence to Use facility by the end of 2026.

Please contact your Sage Partner or Defacto for further details.

Defacto Module Licence to Use

Under the Licence To Use agreement, the following will apply

Licence to Use

A Licence will be issued to 31 December 2029 in the number of Sage Users currently active at 31 December 2026.   This will allow the Defacto module software to continue to be used until the Sage licence expires on 31 December 2029.

 Ad-hoc Support

Defacto will continue to provide support for the Defacto software licensed in this way on a Time and Materials basis.    In some cases, for minor issues including queries and tasks taking no more than one hour,  no charge may be made.    Time and Materials is provided based on reasonable endeavours and is subject to the availability of resource.   Time and Materials support will not include any SLA or guaranteed response time.

 Change Requests

Defacto will remain available to quote and implement critical Change Requests as the end user moves forward, subject to the availability of resource.

 Transition Security

Our goal is to protect the ability of the end user to utilize the Defacto software covered by the Licence to Use until the end user's organization has fully transitioned away from their Sage 1000 or Sage Line 500 system and on to the end user's new ERP solution in line with the Sage End of Life licence.

Defacto will no longer provide the following under the Licence to Use

• An Extension to the Licence to Use if migration takes longer than planned
• Help Desk Support
• Support Portal Service
• Bug Fixes (other than commissioned on a T&M basis and subject to resourcing)
• Legislative Updates (other than commissioned on a T&M basis and subject to resourcing)
• New Functionality (other than commissioned on a T&M basis and subject to resourcing)