Defacto offers support cover for every module it ships, subject to the life of the underlying Sage product.

Sage has announced the End of Life for its Line 500 and Sage 1000 products and Defacto is working with its Sage Partners to provide a support plan tailored to each end user and aligned to ensuring the end user is successful in migrating from the Sage product and our product before that end of life.

We provide technical advice on product use and we will help you try to resolve operating difficulties. Our team of application and systems specialists is trained in the complete Defacto portfolio.

Support is available to clients via our Help Desk from Monday to Friday 10.00 to 16.00, excluding statutory holidays and our Christmas shutdown.

Software maintenance which is also organized through the Sage Partner network provides the Sage Partner with the services and tools necessary to support the end user business.

As part of the maintenance process we will issue service packs as necessary which will include remedies and minor enhancements. These updates include all current legislation changes and businesses can also benefit from major enhancements which introduce exciting new functionality.

We also warrant modular software upgrades to the latest version of Sage Line 500 and Sage 1000 subject to licensing and installation requirements so you can be sure your investment in Defacto software is protected.

Defacto customers also benefit from access to a dedicated client support website:

• Sales material downloads
• Call Logging and Information Request
• Current product documentation
• Latest User Guide downloads
• Latest release downloads
• FTP site

Defacto offers support cover for every module and every bespoke project it ships, subject to the life of the underlying Sage product.

Sage has announced the End of Life for its Line 500 and Sage 1000 products and Defacto is working with its Sage Partners to provide a support plan tailored to each end user and aligned to ensuring the end user is successful in migrating from the Sage product and our product before that end of life.

Software support which is usually organized through the Sage Partner network provides the Sage Partner with the services and tools necessary to support the end user business.

We provide in depth technical advice on the features of the bespoke system and we will help you try to resolve operating difficulties. You will often be able to work directly with the developer or developers who create the bespoke modifications.

Support is available to clients via our Help Desk from Monday to Friday 10.00 to 16.00, excluding statutory holidays and our Christmas shutdown.

Defacto customers also benefit from access to a dedicated client bespoke support website:

• Call Logging and Information Request
• Bespoke Specification Documentation
• Latest User Guide downloads
• Latest bespoke release downloads
• FTP site